Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and fees vary by destination and will be calculated at checkout.
Do you offer buy now, pay later options?
Yes! We’ve partnered with Klarna/Afterpay (or similar) so you can split your purchase into easy, interest-free payments.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to check your delivery status anytime.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened, or unworn products in original condition.
How do I start a return or exchange?
Email us at support@thelucen.com with your order number. Our team will provide return instructions and a prepaid shipping label (if applicable).
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive your return.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you collaborate or work with influencers/affiliates?
We do! If you’d like to partner with us, reach out to collabs@thelucen.com for details.
How do I contact customer support?
You can reach us anytime at support@thelucen.com or via our contact form. Our team responds within 24 hours (usually sooner!).