We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout. Payment methods may vary by region.

Shipping times depend on your location and the shipping method selected at checkout. Standard shipping typically takes 3-8 business days within the UK, while international orders may take 4-10 business days. You’ll receive a tracking number once your order ships.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please check our Shipping Policy for details or contact us for specific inquiries.

We offer a 30-day return policy for unused, undamaged items in their original packaging. Please visit our Returns page to start the process. Refunds are processed within 5-10 business days after we receive the returned item.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package on the carrier’s website or through your account on our site.

Yes, we regularly offer promotions! Sign up for our newsletter or follow us on social media to stay updated on sales, discounts, and exclusive offers.

You can reach us via email at [support@thelucen.com], through our Contact Us page. We aim to respond within 24 hours.